Remote IT Support Technician

Overview:

Nanojot Inc. is a Canadian IT consultancy headquartered in Toronto, specializing in delivering secure and responsive technology solutions to small and mid-sized businesses nationwide. Our Remote IT Helpdesk Division provides dedicated technical support designed to enhance operational continuity, data protection, and user productivity across modern hybrid workplaces.

Your Opportunity to build a reputation as an Exemplary IT Professional

Lead With Service Excellence - Elevate the end-user experience by delivering support that reflects genuine care and pride in your work.

Earn Respect Through Integrity - Demonstrate reliability by consistently fulfilling commitments and becoming the trusted professional that team members and clients rely on.

Deliver With Accountability - Ensure timely responses and resolutions, establishing yourself as someone who values every colleague’s productivity and overall company success.

Continuous Advancement - Continuously upskill and help others succeed - strengthening your reputation as a forward-thinking IT expert.

Role Description

This is a full-time remote role for an IT Support Technician. The IT Support Technician will be responsible for providing technical support, diagnosing and troubleshooting hardware and software issues, managing desktop computer systems, and handling printer support. The role requires communication with team members and clients to resolve technical problems efficiently and effectively.

Job Description

Status: Permanent Full Time

Work Model: Remote

Department: IT Helpdesk Team

Reports to: Operations Manager

Work Hours: 44 per week

Work Days: Monday - Saturday

Shifts (Easter Standard Time): Standard shift - Monday-Friday (9am-6pm) + Saturday (10am-2pm). Willing to be available outside of standard business hours for emergency support.

Number of vacancies:
3
Required Qualifications:
  • Minimum 5 years of experience in an IT helpdesk, service desk, or remote support role.
  • Strong knowledge and experience in:
  • Windows operating systems (10/11)
  • Microsoft 365, Adobe, Google Apps
  • Remote support tools (e.g., AnyDesk, TeamViewer, RDP, etc.)
  • Network fundamentals (IP, Gateway, DNS, VPN, Wi-Fi).
  • Excellent communication skills in English (spoken and written).
  • Strong researching, problem-solving, and time-management skills; ability to handle multiple tickets and priorities.
  • Reliable high-speed internet connection, laptop/desktop, minimum 8 hours of power backup and quiet working environment.
  • Ability and willingness to work the specified hours and be available for on-call ad-hoc support.
Job Responsibilities:
Provide remote Level 1–2 technical support to end-users via phone, email, and remote-support tools. Setup, manage and resolve issues related to:
  • Windows workstations and laptops
  • User accounts, permissions, and profiles
  • Network connectivity (basic) and VPN access
  • Printers, peripherals, and common desktop applications
  • NAS/Cloud backup on client side
  • Microsoft, Google or third-party email in outlook
  • Antivirus and endpoint security software
  • Software license, domains, security certificates, backup inventory updates and renewals
  • VOIP phone and email to fax service.
  • Log, track, and update all support requests in the ticketing system, ensuring accurate documentation and timely resolution.
  • Escalate complex issues to senior technicians or other teams following established procedures.
  • Perform routine maintenance tasks such as software updates, backup monitoring, security checks, and system health monitoring.
  • Follow IT policies, security protocols, and standard operating procedures at all times.
  • Provide clear, professional communication to non-technical users and maintain a high level of customer satisfaction.
Additional Requirements:
Assets (Nice to Have):
  • Experience supporting small or medium business environments.
  • Familiarity with Quick Books, Profile, Tax Cycle and Cantax.
  • Familiarity with ticketing systems (e.g., Freshdesk, Zendesk, Jira Service Management, or similar).
  • Exposure to basic cloud services (e.g., Microsoft Azure, Google Cloud or similar).
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft or/and Cisco certifications) are an advantage.
Who We Are
  • A trusted managed IT partner operating for over a decade.
  • Experts in remote support for desktops, servers, cloud services, and business applications.
  • Committed to fast issue resolution and strong cybersecurity practices.
  • Focused on maintaining a secure and frictionless technology experience for all end-users.
How We Support Our Clients
  • 24/7 technical assistance for urgent business needs.
  • Proactive monitoring to prevent downtime and disruptions.
  • Security-driven approach with vetted enterprise-grade tools.
  • Clear communication and reliable guidance from skilled technicians.
Our Core Values
  • Integrity – We protect business operations with professionalism and accountability
  • Performance – We solve problems efficiently with a sense of urgency
  • Service Excellence – We ensure every interaction builds confidence and trust
  • Innovation – We embrace new technologies to support evolving business needs
Nanojot’s Remote IT Helpdesk upholds a high standard of technical excellence and customer satisfaction, empowering organizations to operate securely and efficiently — anytime, anywhere.  
Job Nature
Independent Contractor - Full Time
Experience Requirements
5 Year
Job Location
India

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